I can not tell you how impressed I am with the transmission repair job done by your team of professionals at your transmission repair shop in Lincoln. Your transmission specialists went beyond the call of duty to help with my car transmission problems and repair. Regardless of what technician I talked to when I called in, everyone was professional and courteous. The technicians did a great job on my car and I thank you for working with me to help get my vehicle back on the roads of Lincoln. Please pass my word of thanks to all those involved.
I am pleased with the professionalism and courteousness of Brad and his team. The work was completed promptly and they worked with my schedule to ensure a timely return of my vehicle. The options for repair were provided with their recommendations and they allowed me to make the final decision. I highly recommend them.
We were on our way home to Southern Missouri from Christmas with my wife's parents in Idaho. It was a bitterly cold day and our transmission in our 2008 Acadia gave out as we pulled off for lunch in Lincoln, NE. Certified Transmissions was recommended from a body shop. Our wagon gave completely out as we pulled in the drive late afternoon. Brad Varn had the shop verify that the transmission needed rebuilt and got one on order for next morning. Yes we were stranded in town for the night and next day but the young lady, Shelly Duba in the office helped us find a motel, mall, and transportation for our family of 3 young boys and baby girl. She very optimistically assured us we would be on the road soon. The next day Brad called us in the afternoon telling us it was almost finished. I picked it up before closing and were back on the road for home very early the next morning. Although it was unfortunate situation, we were very thankful we were able to work with Certified Transmissions and their speedy, helpful, and humorous team. The rebuilt transmission came with very good warranty and was competitively priced with other quotes we got. And no, we were unprepared for a cost like that during our travel so Shelly quickly got us approved for a 0 down, 0% 6 month loan which was an answer to prayer for us. Thanks again Brad and Shelly. We are so thankful, you were the right place, at the right time, and ready to help. May God bless you and your families for your efforts.
Had my truck transmission replaced, they started on Wednesday and I had my truck back 2 days later as promised on Friday. I dealt with Shelly and Brad through the whole process and I cant express enough how helpful and professional they are. In the end the job was done right as quoted on time. Class act organization with friendly employees. Certified will surely be my go to transmission shop in the future.
My daughter informed me as she was driving home she heard a 'clunk' and then nothing but a grinding noise until she parked the truck. Fearing the worst, I started calling around, most places wanted me to drive the truck to their shops so they could get a look before giving me any type of information on what the issue might be or involve. When I called Certified Transmission, I talked with Shelly and described to her what my issue was. Once she heard my side, she gave me the "Best Case" to "Worst Case" scenarios of what the issue could be. Her knowledge of vehicles and the parts involved was impressive. She told me the repair process in detail, the parts that would be needed to potential parts, once they had the vehicle and could really get a good look. Talk about impressed! The way Shelly was able to give me the information, I knew that this is where I wanted to take my daughters truck. So I set up an appointment and took the truck in. The time to complete the repairs was only a couple of days. Another plus, as my daughter informed me how difficult it was to be without a truck! When I went to pick up the truck, Shelly went over everything that was done on the repair with the same detail as she did when I initially called. Her knowledge and expertise was showing and really impressed me. This gave me a solid feeling that I took the truck to the right place and that I will take my other vehicle to them if and when the time comes. Thank you Shelly! Your knowledge and expertise is hands down some of the best I have seen in dealing with repair shops! Keep up the good work!
As we were driving across the United States, we had a transmission breakdown in Lincoln. We were fortunate enough to get in touch with Keith at Certified Transmission. He immediately sprung into action. Because of him and his team efforts I was back on the road just a few hours after having my transmission problem. Other transmission repair shops in Lincoln said it would take a day to two days, while Certified Transmission completed repairs in hours, rather than days. I highly recommend them to everyone. Thank you very much Keith and your service team.
Brad and his team did a great job with my 2003 Honda Accord. I would highly recommend Certified Transmission if you are having problems with your transmission.
Keith and the Guys at Certified Transmission did what was the best job I have ever received at a transmission shop in Lincoln. I am the kind of guy who does most of the work myself but I would take every car I had to Keith and them for transmission work. This past December, the Sunday before Christmas, my transmission literally caught fire. I had to have it towed from Beaver Crossing to Lincoln that Monday in the late afternoon. Keith and the transmission technicians there worked through their lunch and had me up and running by 1:30 PM the next day, saved my Christmas, and I was able to make it to my brothers for Christmas because of the hard work they did. Thank you guys. Thank you so much as this may have been the only time for my kids to meet my grandmother.
I wanted to share my experience with the Certified Transmission staff here in Lincoln, Nebraska. I have been in the customer service industry all my life and I can honestly say you folks are special, specifically Keith and Dana, which are the two gentlemen I had the pleasure of dealing with. Keith was friendly honest and accurate. I felt valued as a customer and he took the time to explain what exactly the situation was with my vehicle and answered all my questions. Dana was just as friendly and even offered to take my Jeep home to do a little spot welding on a bracket for me free of charge on his own time. Certified Transmission went above and beyond my expectations in a very big way. I truly appreciated my experience at Certified Transmission. Keith and Dana are responsible for that. Thank you. I will highly recommend your company to anyone needing your services. Best transmission shop in Lincoln I have ever dealt with. Period. Thanks again!
On arrival at my daughter's in Lincoln, I told a friend of mine that I thought my transmission was failing and needed someone to look at it before returning to the East Coast. He told me to contact Keith at Certified. He was sure they could help. Today it is rare to find a transmission shop that treats a customer with real customer service. Keith treated me with EXCEPTIONAL service at a time when I was really at his mercy. I can only say that Keith went above and beyond what I expected and I really appreciated his help.